Stakeholder Management Guide

Stakeholder Identification

Internal Stakeholders

1. Project Team

   • Development team
   • QA team
   • DevOps team
   • Design team
   • Product owners

2. Management

   • Project managers
   • Department heads
   • Executive sponsors
   • Resource managers

3. Support Teams

   • HR department
   • Finance team
   • Legal team
   • Infrastructure team

External Stakeholders

1. Client Side

   • Project sponsors
   • End users
   • Technical teams
   • Business users

2. Third Parties

   • Vendors
   • Contractors
   • Regulators
   • Partners

Stakeholder Analysis

Power/Interest Grid

Power/Interest	Low Interest	High Interest
High Power	Keep Satisfied	Key Players
Low Power	Monitor	Keep Informed

Engagement Levels

Level	Description	Communication	Examples
High	Active participation	Daily/Weekly	Project sponsors, team leads
Medium	Regular updates	Weekly/Bi-weekly	Department heads, end users
Low	Status updates	Monthly	Support teams, vendors

Communication Strategy

Communication Matrix

Stakeholder Type	Frequency	Channel	Format	Content
Key Players	Daily/Weekly	Meeting/Email	Detailed	Full project details
Keep Satisfied	Weekly/Monthly	Email/Report	Summary	Progress highlights
Keep Informed	Monthly	Newsletter	Overview	Key achievements
Monitor	Quarterly	Report	Brief	Status update

Communication Channels

1. Formal Channels

   • Status meetings
   • Progress reports
   • Official emails
   • Documentation

2. Informal Channels

   • Chat messages
   • Quick calls
   • Team discussions
   • Ad-hoc updates

Best Practices

1. Stakeholder Engagement

• Maintain regular communication
• Address concerns promptly
• Document all interactions
• Follow up on actions
• Be transparent
• Build relationships

2. Expectation Management

• Clear communication of scope
• Regular progress updates
• Early flagging of issues
• Realistic timeline setting
• Transparent decision-making
• Documented agreements

3. Risk Management

• Identify stakeholder risks
• Plan mitigation strategies
• Monitor risk indicators
• Update risk register
• Communicate changes
• Track resolution

Conflict Resolution

1. Identification

• Recognize early signs
• Document concerns
• Gather perspectives
• Assess impact
• Identify root causes

2. Resolution Process

1. Analyze

   • Gather facts
   • Identify interests
   • Consider options
   • Evaluate impact

2. Resolve

   • Facilitate discussion
   • Find common ground
   • Propose solutions
   • Document agreement

3. Follow-up

   • Monitor implementation
   • Check satisfaction
   • Document lessons
   • Update processes

Documentation Requirements

1. Stakeholder Register

• Contact information
• Role and influence
• Communication preferences
• Engagement level
• Key concerns

2. Communication Log

• Date and time
• Participants
• Discussion points
• Decisions made
• Action items

3. Decision Log

• Decision details
• Rationale
• Impact assessment
• Stakeholders involved
• Implementation plan